Knowledge Base
FAQ
Everything you need to know about working with Eternal CNC. Find answers to common questions about ordering, pricing, and quality.
Common Questions
Frequently Asked Questions
Quick answers to the most common questions from our customers.
MOQ & Pricing
- — No minimum order quantity
- — Pricing based on complexity & material
- — Volume discounts available
- — Free DFM analysis with every quote
Topic
Order Policy
Scope
All Services
Quote File Formats
- — STEP (.stp / .step) preferred
- — IGES (.igs) also accepted
- — DXF for 2D drawings
- — STL for rapid prototyping only
Topic
File Requirements
Scope
CAD Data
Lead Time
- — Prototypes: 3-5 business days
- — Small batch: 7-10 business days
- — Mass production: 15-25 business days
- — Rush orders available upon request
Topic
Delivery Time
Scope
All Projects
Inspection Reports
- — CMM reports for critical dimensions
- — Surface finish Ra values
- — Material certificates (EN 10204 3.1)
- — Final photos before shipment
Topic
Quality Docs
Scope
All Orders
Quality Standards
Our Commitment
We stand behind every part we make. Here is what you can expect from us.
Order Process
From drawing upload to final delivery — understand each step of working with Eternal CNC.
Payment & Terms
Standard payment terms, accepted methods, and invoicing procedures for domestic and international orders.
Shipping & Logistics
Packaging standards, shipping options, and estimated delivery timelines for your region.
After-Sales Support
Quality issue resolution, rework policies, and ongoing technical support for repeat orders.
Still Have Questions?
Upload your drawings — our engineers are ready to help within 24h.